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Have a question or feedback? Send us a message and we'll get back to you shortly.

Support

Customer Support

QR code issues, billing questions, account help, or anything else. We're here to help.

cs@genaqr.com

Feedback

Send Feedback

Feature requests, suggestions, and ideas. We read every submission.

Frequently Asked Questions

What are the different pricing tiers? −

We offer three tiers: Free (1 static QR Code, 1 dynamic QR Code), Premium ($5.99/month with 25 dynamic codes and 5 users), and Pro (starting at $14.99/month with customizable features including QR codes, users, and custom domains).

How do I upgrade to a paid tier? +

Visit our Pricing page and click "Purchase Now" on the tier you'd like. You'll be guided through the upgrade process.

What support options are available? +

All users can reach us directly by email. Technical issues go to support@genaqr.com, billing questions to billing@genaqr.com, and everything else to cs@genaqr.com. You can also use the Feedback form above for suggestions and ideas.

Can I customize my Pro tier features? +

Yes! The Pro tier allows you to customize the number of dynamic QR codes, users, and custom domains to fit your specific needs.

How long are analytics stored? +

Analytics retention varies by tier: 30 days for Free, 1 year for Premium, and 2 years for Pro tier.